HCLSC's mediation case management system keeps referrals, sittings, and outcomes organised — from the day a case is referred to the day it's settled.
Every case moves through the same three stages — the system tracks each one so nothing sits without a record.
A case reaches the mediation centre and is logged with its parties, category, and the mediator assigned to it.
Sitting dates are recorded as they happen, so the full history of a case is visible at any point.
The case is marked settled or unsettled, and rolls up automatically into category and phase-wise reports.